Creativeclipsbycolleen is continuing to process orders within our usual times.
|Service||Estimated Holiday Delivery Times||Price|
|Expedited Shipping Fed-Ex||1-2 Business Days||€29.49|
|Expedited Shipping USPS||1-3 Business Days||€14.49|
|Standard Shipping (orders > €100)||3-5 Business Days||FREE|
|Standard Shipping (orders < €100)||3-5 Business Days||€6.49|
Free standard shipping for orders over €100 is available to all 50 states including APO and FPO addresses and US territories which include: Washington D.C., Armed Forces Americas, Europe, and Pacific. Please note this does not include orders shipping to Canada.
**Canada has a €27 flat rate and extended delivery dates can be expected. Custom duties that are applied are not covered by Creativeclipsbycolleen. All currency in EUR.
***Alaska and Hawaii have FREE SHIPPING for all orders €100+, €10 flat rate shipping or €17 expedited shipping. These rates also apply to American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
If your order is placed on a weekday before 3 pm CST, our fabulous shipping team will have it processed same day! If your order is placed over the weekend we will ship next business day!
**Weekends are not counted as shipping days by Fed-Ex and USPS.
Once your order is successfully submitted, our fabulous shipping team works hard to get your order packed so it can be on its way within 1-2 business days.
*We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. We do not ship on Saturdays, Sundays, or holidays.
Tracking Your Order:
Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. You can then track your package’s progress directly from the link in this email. If you have an account with us, you can check the status of your order at any time by logging into your account.
If you don’t have an account, please get in touch with customer service. They would love to assist you! Just be sure to have your order number or the email used to place the order when you call! 😉
If you have any more questions, please chat us on our site, reach out via social media @shopchicsoul, contact us at email@example.com, or give us a call at (+33) 644637726.
- Please allow 24 hours from the time that USPS shows your package as delivered for your package to arrive.
- If 24 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package.
- Please reach out to our customer service team via email, phone. social media messenger or chat within 5 days of the tracking showing that your package has been delivered, with your geolocation information, so that we may further assist.
- It is our policy to issue replacements for lost orders.
If you have had an order that shows as delivered in the past and this is your second lost package we will forward you to a manager for assistance in filing a claim with USPS.
- If a package is not delivered due to the incorrect address being provided to Creativeclipsbycolleen at the time of purchase, Creativeclipsbycolleen is not liable for mis-delivery.
- If an order lost by USPS is over €200, an email will be sent for address verification before shipping any future orders.